ChargeLab collects fees from EV drivers through credit card payments, which are remitted to the bank account associated with your company site on a monthly basis. The purpose of this document is to provide guidance to both internal and external stakeholders regarding the procedures required to ensure timely payment.
Onboarding
To ensure that your site receives timely payment, please complete the secure Banking Information Form. Please do not share banking information directly with customer support or other teams that are not directly involved.
Site host payment
The following outlines the process for remitting payments back to the site hosts.
- Frequency: Chargelab will pay site hosts within 30 days of the preceding month. However, payment is generally processed within the first 10 business days.
- Method of payment: All ChargeLab payments are processed using a 3rd party AP system called “Plooto”. When payment has been scheduled, you will receive an email notification from no-reply@plooto.com in your inbox. This email will outline the amount and deposit date of funds into your account.
- Discrepancies: In the event that there are discrepancies between your site's Payout page report and the remittance received, please fill in the Site host remittance support form and we will investigate. Please see Site host dashboard: Payouts for more information on how to find this report.
Minimum Threshold: Please note that remittances below $1.00 cannot be made through our system. Once the deposits accumulate over this threshold, payment can be made to your account on file.